Quality is the number one factor that directly affects your customer experience. A business needs to provide quality services if they want to make customers happy. For every manager bemoaning the lack of efficacy of their QA Program, there will be another that claims to have experienced a significant increase in customer satisfaction levels since implementing theirs. Read More
There are so many different variables to consider when you look at what YOU define as you’re company’s quality. Depending on who you’re asking, depends on what sort of answer that you’re going to get-so for the sake of this conversation I would like to establish that, in general, quality assurance means developing operational controls that meet your desired outcome. In previous writing, we have established the importance of our customer service, but how do you maintain it? Read More