Product

This Global Telecommunications company is a leading provider of cellular networks, broadband transmissions, and wireless communications.

Challenge

The client was looking for a cheap solution to expand market share, improve level of customer service, and increase revenues.

Solution

The telecom experienced sales teams at The Heller Group offer data­-driven growth strategies, market research, and customer care services that can contribute to extended market coverage and improved customer relations.

Results

Through a customized sales solution that integrated upselling with call performance reporting and enhancing, THG successfully optimized the client’s quality of customer engagement, quantity of customer sales, and likelihood of customer retention. The client was able to acquire new customers without decreased marketing expenses and was able to retain – and further capitalize on – existing customers by targeted growth strategies.