Product

This West Coast Hospital is a private institution providing quality medical care.

Challenge

The client was experiencing a comparatively low patient appointment rate and did not have enough capital to fund an in­house team to handle customer operations and scheduling.

Solution

The Heller Group provides a cost-effective communication and management solution to increase patient acquisition.

Results

In collaboration with The Heller Group’s specialized contact and prospect management teams, the hospital quickly and cheaply improved their rate of patient appointments by a whopping 240%, while saving 30% of the would­ be expense of hiring internal staff to set appointments.