Product
This West Coast Hospital is a private institution providing quality medical care.
Challenge
The client was experiencing a comparatively low patient appointment rate and did not have enough capital to fund an inhouse team to handle customer operations and scheduling.
Solution
The Heller Group provides a cost-effective communication and management solution to increase patient acquisition.
Results
In collaboration with The Heller Group’s specialized contact and prospect management teams, the hospital quickly and cheaply improved their rate of patient appointments by a whopping 240%, while saving 30% of the would be expense of hiring internal staff to set appointments.